Terms of service

OUR TERMS

Painted Blue aims for all orders to be packed and dispatched within 48 hours (except weekends and public holidays) from when the order was placed. Our target is to get it out the door ASAP, typically on the same day when ordering before noon Mon-Fri. Larger orders will be dispatched within the 48 hour window.

Please refer to our Shipping Policy for more information.

 

AMENDING OR CANCELLING ORDERS

We aim to dispatch orders within 48 hours or earlier (except weekend and public holiday ). Depending on when you order, the turnaround time can be as quick as a couple of hours. If you need to change or cancel your order, please call or email us as soon as possible.

 

REFUNDS + RETURNS

We pride ourselves on roasting only the highest quality product. All our coffee undergoes a rigorous and strict quality assurance process - every single batch is tasted and tested to ensure that each and every bag of coffee we send out meets our standards. For this reason, refunds on coffee purchases cannot be guaranteed.

If you have been sent the wrong product, or it has been wrongly described, please contact hola@paintedblue.com.au within 7 business days and we will resolve your issue.

For all equipment and accessories, if the product is faulty or damaged upon arrival please contact us to arrange a refund or exchange within 14 business days. If you have changed your mind on your purchase and would like to return it, contact us and ensure that the product is unused, and remains in its original packaging. Items that show signs of use will not be eligible for return or refund. The original shipping cost will not be refunded for change of mind returns.

Return shipping costs are not covered by Painted Blue Coffee.

If the order is lost in transit by Australia Post or any other third party shipping company, we will be unable to refund the cost of shipping. Shipping costs will not be refunded by Painted Blue Coffee if there has been an error made by the customer, Australia Post, or any other third party shipper.

Please refer to our Refund Policy for more information.

 

CURRENCY

All prices on the Painted Blue Coffee website are in Australian Dollars (AUD) and are inclusive of the Goods and Services Tax (GST).

 

PRICING AND INFORMATION

We take care to ensure that all information and pricing on the website is current and accurate. However, from time to time typographical errors, unintentional misinformation, or omissions may occur. All product information and prices are subject to change at any time at the discretion of Painted Blue Coffee without prior warning or liability on the part of the company. Painted Blue Coffee is not bound by any error or incorrect information that appears on the website.

  

COPYRIGHT

The Painted Blue Coffee website and all its contents are copyright. The contents of the site are intended solely for the personal use of all users and visitors to the site. All content may be copied or downloaded strictly for personal use only. The reproduction, publication, distribution, display, sale or exploitation of any part of the contents of the site is prohibited.