Shipping policy

DOMESTIC

Painted Blue aims for all orders to be packed and dispatched within 48 hours (except weekends and public holidays) from when the order was placed. Our target is to get it out the door ASAP, typically on the same day when ordering before noon Mon-Fri. Larger orders will be dispatched within the 48 hour window.

We use Australia Post for all domestic orders. Orders sent via regular post should arrive within 3-5 business days for metropolitan areas, and with express within 2-4 days. Non-metropolitan areas may take longer.

You will receive a confirmation email with a tracking number at the time your order is booked for dispatch. All orders are marked with ‘Authority to Leave’ - if this is undesirable, please leave a note in the delivery instructions box at the time of purchase.

Shipping costs will be automatically calculated for your order, this is based on weight. 

Note : Shipping for alternative milk cartons is not calculated upon checkout, we will contact you if directly to provide this cost estimate and payment prior to dispatching. 

 

INTERNATIONAL

International orders are accepted and dependent on size will be shipped via AusPost or alternative service TNT / FedEx.

We aim to dispatch orders within 48 hours of payment confirmation (except weekend and public holiday ), though this cannot be guaranteed and may vary depending on quantity and your location. Orders should arrive within 14 business days, though times may vary depending on location. You will receive a confirmation email with a tracking number at the time your order is booked for dispatch.

Please contact us within 14 days after dispatch has been confirmed if you have not received your package. Processing refunds beyond 21 days will not be possible due to the perishable nature of coffee products. 

The estimated shipping costs on the website are as accurate as possible. However, if there is a large discrepancy between the estimated cost and the actual cost, we will get in touch to arrange the appropriate cost.

Import taxes and duties are the sole responsibility of the customer. 

Logistical challenges have been experienced throughout the Pandemic, some restrictions may still present getting to some locations.